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A society which victimizes the most vulnerable cannot be considered civilizedWhilst I don't doubt the content and circumstances of this article - some of it is very very close to home for us, I do think there is a certain amount of bias.
Naming the individuals who work for the Council is fine. Screen shots of MPs communications are fine. Let them all take responsibility for their own actions. 
But blaming the Council is incorrect. Councils have taken a massive budget cut nationally and simply don't have the resources to deal with this crisis. Those who should be held accountable are all on comfortable salaries and are sleeping their way through this issue in a nicely heated House of Commons -

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